Looking
Find your next place.
Browse current rentals, get a feel for what we list, and see what it’s like to rent through us.
JRE Tenant Services
Renting shouldn’t feel like a transaction.
Whether you’re looking, applying, or already settled in - start here.
Applying
From offer to keys.
What happens between accepting an offer and moving in. Referencing, fees, timelines — laid out clearly.
Already renting
Report a repair.
Report a fault, pay rent, find a document, give notice, get in touch with your property manager.
Renting with JRE
A different kind of agent to rent through.
Most renters have a story about a letting agent who stopped answering the phone the moment the deposit cleared. We started JRE to be the opposite of that. The same care that goes into looking after a landlord’s property goes into looking after the people living in it.
A real human, every time
One named property manager who knows you, your home, and what’s going on with it. No call centres, no ticket numbers.
Maintenance, properly handled.
Issues acknowledged the same day, most things looked at within 24 hours. We use trusted contractors and pay them properly.
Your home, your privacy
Inspections are scheduled with proper notice, never sprung on you. We treat your tenancy as your home, not just our managed property.
No surprises at renewal.
If your rent’s being reviewed, we’ll tell you why and show our working. No silent increases, no take-it-or-leave-it letters.
Common questions
The things tenants usually ask.
The questions that come up most when you’re renting with us. If yours isn’t here, just ask — we’d rather answer it properly.
Once you’ve viewed a property and would like to proceed, you’ll first complete a short initial application form. If your application is successful, we’ll take a £50 holding deposit via PayProp to reserve the property. Once the holding deposit has been received, we’ll begin the referencing process and keep you updated every step of the way until you’re ready to move in.
As part of the referencing process, we’ll carry out identity verification, a credit check, a residential reference, and income and employment verification to ensure the tenancy is suitable for both you and the landlord. If a guarantor is required, they will also need to complete the relevant referencing checks.
At Jouan Real Estate, we know timing matters. Once your viewing is complete, your application is approved and your Goodlord referencing has passed, you could move into your new home in as little as 24–48 hours, subject to room availability and all required documents being received.
Our streamlined process means less waiting and more moving.
Fast. Professional. Hassle-free.
Use the form at the bottom of this page, or call your property manager directly. Non-urgent issues are acknowledged the same day and most are looked at within 24 hours; genuine emergencies are covered by a 24/7 line.
Report a repair
Something not right? We’re on it.
Tell us what’s wrong and where, and your property manager will be in touch. Most non-urgent issues are looked at within 24 hours.
- Same-day acknowledgement
- Trusted local contractors
- 24/7 emergency line
Report it here…
A few details and we’ll pick it up the same working day.